Subscriptions Knowledge Base
Enterprise RAG that replaced tribal knowledge
Problem
Could AI replace the tribal knowledge that support and ops teams rely on to resolve subscription queries across markets?
-12%
Support Cost Cut
Platform-wide
Adoption
What I Learned
The product decision that mattered most wasn't the AI model. It was designing the information architecture so the right answers surfaced for the right queries. That's a product problem, not an engineering one.
Stack
Vertex AI SearchAuth0Google CloudCloud RunClaude CodeGeminiChatGPT